PROBLEM CLAUSE

Below are some of the most common questions our customers have and their answers. If you have any other questions, please feel free to contact us!

  1. How do I place an order?
    You can do this by browsing our website, selecting the products you want, clicking the “Add to Cart” button, and then following the prompts to check out. Once payment is complete, you will receive a confirmation email.
  2. How do I modify or cancel my order?
    If you wish to modify or cancel an order you have placed, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request; if the order has already been shipped, it cannot be modified or cancelled.
  3. What payment methods do you offer?
    We accept a variety of payment methods, including credit cards, debit cards, and electronic payment services. The specific accepted payment methods can be viewed at checkout.
  4. How long does it take for your delivery?
    Generally, it takes 1-3 business days to process an order. The delivery time depends on your specific address. You will receive an order confirmation email after placing the order, which will include the estimated delivery time.
  5. How do I track my order?
    Once the order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your order on the carrier’s website.
  6. What is your return policy?
    We offer a 30-day return policy. If you are not satisfied with your purchase, please contact customer service within 30 days of receiving your merchandise to request a return. Please ensure that the product is unused and in its original packaging and tags.
  7. How can I contact us?
    You can contact us at:

Email: randwhllc@midnightwithrandwh.shop
Phone: (361) 787-3047
Our customer service team will respond to your inquiry as soon as possible within business days.

  1. Is my personal information safe and secure?
    We take your privacy very seriously and take appropriate security measures to protect your personal information. All transmissions are encrypted to ensure the security of your information.
  2. What if I encounter technical problems while using the website?
    If you encounter any technical problems while using this website, please contact us using the contact information above and we will assist you in resolving the issue as soon as possible.

If you have any further questions, please feel free to contact our customer service team! Thank you for choosing midnightwithrandwh.shop, and we look forward to providing you with quality service!